{"id":13,"date":"2026-09-15T12:07:43","date_gmt":"2026-09-15T09:07:43","guid":{"rendered":"https:\/\/etaotomasyon.com.tr\/?page_id=13"},"modified":"2026-09-15T12:14:00","modified_gmt":"2026-09-15T09:14:00","slug":"geri-odeme-ve-iade-politikasi","status":"publish","type":"page","link":"https:\/\/etaotomasyon.com.tr\/en\/geri-odeme-ve-iade-politikasi\/","title":{"rendered":"Geri \u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-3e06ba2e\">ETA Otomasyon olarak m\u00fc\u015fterilerimize sundu\u011fumuz \u00fcr\u00fcn ve hizmetlerde kalite, g\u00fcvenilirlik ve m\u00fc\u015fteri memnuniyetini \u00f6n planda tutuyoruz. Sat\u0131n al\u0131nan \u00fcr\u00fcnler ve sunulan teknik servis hizmetleriyle ilgili iade, de\u011fi\u015fim ve geri \u00f6deme s\u00fcre\u00e7leri a\u015fa\u011f\u0131daki ko\u015fullar \u00e7er\u00e7evesinde y\u00fcr\u00fct\u00fclmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-395ab214\">1. \u00dcr\u00fcn \u0130adesi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2c297b69\">ETA Otomasyon \u00fczerinden sat\u0131n al\u0131nan \u00fcr\u00fcnlerin iade i\u015flemlerinde, \u00fcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f, hasar g\u00f6rmemi\u015f, eksiksiz ve yeniden sat\u0131\u015fa uygun durumda olmas\u0131 gerekmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-23c5311f\">\u0130ade edilmek istenen \u00fcr\u00fcn\u00fcn ambalaj\u0131, aksesuarlar\u0131, varsa garanti belgesi ve di\u011fer tamamlay\u0131c\u0131 par\u00e7alar\u0131yla birlikte g\u00f6nderilmesi gerekmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-67d733df\">\u00dcr\u00fcn teslim al\u0131nd\u0131ktan sonra yap\u0131lan kontroller sonucunda iade ko\u015fullar\u0131na uygun oldu\u011fu tespit edilen \u00fcr\u00fcnlerin iade i\u015flemi ba\u015flat\u0131l\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-110a4834\">2. Ay\u0131pl\u0131 veya Hatal\u0131 \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c5b7a2b2\">Sipari\u015f s\u0131ras\u0131nda yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderilmesi veya \u00fcr\u00fcn\u00fcn teslimat s\u0131ras\u0131nda hasarl\u0131 oldu\u011funun tespit edilmesi durumunda m\u00fc\u015fterimizin ETA Otomasyon ile en k\u0131sa s\u00fcrede ileti\u015fime ge\u00e7mesi gerekmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c3439019\">Hasarl\u0131 teslimatlarda m\u00fcmk\u00fcn olmas\u0131 halinde kargo teslimat\u0131 s\u0131ras\u0131nda tutanak tutulmas\u0131 ve \u00fcr\u00fcn\u00fcn, ambalaj\u0131n ve hasar\u0131n foto\u011fraflanmas\u0131 \u00f6nerilmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-57daaf3f\">\u00dcr\u00fcnde \u00fcretim kaynakl\u0131 bir problem bulunmas\u0131 halinde \u00fcr\u00fcn incelenerek gerekli i\u015flemler ger\u00e7ekle\u015ftirilir. \u0130nceleme sonucuna g\u00f6re \u00fcr\u00fcn\u00fcn onar\u0131m\u0131, de\u011fi\u015fimi veya \u00fccret iadesi se\u00e7enekleri de\u011ferlendirilebilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f8566efa\">3. Teknik Servis ve Onar\u0131m Hizmetlerinde \u0130ade<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3d4d764d\">ETA Otomasyon taraf\u0131ndan ger\u00e7ekle\u015ftirilen elektronik kart, PLC, inverter, servo s\u00fcr\u00fcc\u00fc, operat\u00f6r paneli, CNC kart\u0131 ve benzeri teknik servis i\u015flemleri, m\u00fc\u015fterinin cihaz\u0131n\u0131n ar\u0131za tespiti ve onar\u0131m s\u00fcrecine ba\u011fl\u0131 olarak y\u00fcr\u00fct\u00fclmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7bac5c98\">Onar\u0131m i\u015flemi ba\u015flat\u0131lmadan \u00f6nce m\u00fc\u015fteriye m\u00fcmk\u00fcn oldu\u011fu \u00f6l\u00e7\u00fcde ar\u0131za durumu, yap\u0131lacak i\u015flem ve tahmini maliyet hakk\u0131nda bilgi verilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d93e05fd\">Onar\u0131m i\u015flemi m\u00fc\u015fterinin onay\u0131 do\u011frultusunda ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e727f846\">Teknik servis hizmetlerinde, ger\u00e7ekle\u015ftirilen i\u015flem ve kullan\u0131lan par\u00e7alara ba\u011fl\u0131 olarak iade ko\u015fullar\u0131 \u00fcr\u00fcn sat\u0131\u015flar\u0131ndan farkl\u0131l\u0131k g\u00f6sterebilir. Onar\u0131m\u0131 tamamlanan ve m\u00fc\u015fteriye teslim edilen cihazlarda, yap\u0131lan i\u015flemden kaynaklanan sorunlar i\u00e7in ETA Otomasyon ile ileti\u015fime ge\u00e7ilmesi gerekmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1f4a8e51\">4. \u0130ade Talebi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fc43b088\">\u0130ade talebinde bulunmak isteyen m\u00fc\u015fterilerimizin a\u015fa\u011f\u0131daki bilgileri ETA Otomasyon&#8217;a iletmesi gerekmektedir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015f veya i\u015flem bilgisi<\/li>\n\n\n\n<li>\u0130ade edilmek istenen \u00fcr\u00fcn veya hizmet<\/li>\n\n\n\n<li>\u0130ade gerek\u00e7esi<\/li>\n\n\n\n<li>Varsa \u00fcr\u00fcnle ilgili foto\u011fraf veya teknik bilgiler<\/li>\n\n\n\n<li>\u0130leti\u015fim bilgileri<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a41a2ac9\">\u0130ade talebi incelendikten sonra m\u00fc\u015fteriye izlenecek s\u00fcre\u00e7 hakk\u0131nda bilgi verilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-38cc5c7e\">5. \u0130ade Kargo S\u00fcreci<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fd87e81f\">\u0130ade edilmesi onaylanan \u00fcr\u00fcnlerin, ETA Otomasyon taraf\u0131ndan bildirilen adrese uygun \u015fekilde paketlenerek g\u00f6nderilmesi gerekmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-02144853\">M\u00fc\u015fteriden kaynaklanan nedenlerle ger\u00e7ekle\u015ftirilen iadelerde kargo \u00fccretinin kime ait olaca\u011f\u0131, \u00fcr\u00fcn\u00fcn niteli\u011fine ve iade gerek\u00e7esine g\u00f6re de\u011ferlendirilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-518d9b4a\">Hatal\u0131 veya ay\u0131pl\u0131 \u00fcr\u00fcn g\u00f6nderimi gibi ETA Otomasyon kaynakl\u0131 durumlarda ise gerekli kargo i\u015flemleri firma taraf\u0131ndan de\u011ferlendirilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-766d3c03\">6. Geri \u00d6deme S\u00fcreci<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-67fb2eaa\">\u0130ade edilen \u00fcr\u00fcn ETA Otomasyon&#8217;a ula\u015ft\u0131ktan sonra \u00fcr\u00fcn\u00fcn durumu ve iade ko\u015fullar\u0131na uygunlu\u011fu kontrol edilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cf51b001\">\u0130adenin onaylanmas\u0131 halinde \u00fccret iadesi, sipari\u015f s\u0131ras\u0131nda kullan\u0131lan \u00f6deme y\u00f6ntemine uygun olarak ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-092613a2\">Bankalar\u0131n i\u015flem s\u00fcrelerine ba\u011fl\u0131 olarak geri \u00f6demenin m\u00fc\u015fterinin hesab\u0131na veya kart\u0131na yans\u0131mas\u0131 birka\u00e7 i\u015f g\u00fcn\u00fc s\u00fcrebilir. Bu s\u00fcre ETA Otomasyon&#8217;un kontrol\u00fc d\u0131\u015f\u0131nda ger\u00e7ekle\u015fen banka ve \u00f6deme kurulu\u015fu i\u015flemlerine ba\u011fl\u0131d\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ee0d58b8\">7. \u0130ade Edilemeyecek \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-47c14e01\">Kullan\u0131lm\u0131\u015f, m\u00fc\u015fterinin kullan\u0131m\u0131ndan kaynakl\u0131 olarak hasar g\u00f6rm\u00fc\u015f, eksik par\u00e7alar\u0131 bulunan veya yeniden sat\u0131\u015fa uygunlu\u011funu kaybetmi\u015f \u00fcr\u00fcnlerin iadesi, ilgili mevzuat ve \u00fcr\u00fcn\u00fcn niteli\u011fine ba\u011fl\u0131 olarak de\u011ferlendirilmektedir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-57c96972\">M\u00fc\u015fteri talebi do\u011frultusunda \u00f6zel olarak haz\u0131rlanan, ki\u015fiye \u00f6zel \u00fcretilen veya teknik \u00f6zellikleri m\u00fc\u015fterinin talebi do\u011frultusunda de\u011fi\u015ftirilen \u00fcr\u00fcnlerde iade ko\u015fullar\u0131 ayr\u0131ca de\u011ferlendirilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-56b29ee3\">8. Elektronik ve Teknik \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1aa9dd49\">Elektronik kartlar, PLC&#8217;ler, inverterler, servo s\u00fcr\u00fcc\u00fcler, CNC ekipmanlar\u0131, operat\u00f6r panelleri ve benzeri teknik \u00fcr\u00fcnlerin montaj\u0131 veya kullan\u0131m\u0131 s\u0131ras\u0131nda olu\u015fabilecek yanl\u0131\u015f ba\u011flant\u0131, hatal\u0131 montaj, a\u015f\u0131r\u0131 gerilim, mekanik hasar, s\u0131v\u0131 temas\u0131 ve kullan\u0131c\u0131 kaynakl\u0131 di\u011fer hasarlar iade ve garanti de\u011ferlendirmesi d\u0131\u015f\u0131nda tutulabilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ecdb3a48\">Bu t\u00fcr durumlarda \u00fcr\u00fcn\u00fcn teknik incelemesi yap\u0131larak sonu\u00e7 m\u00fc\u015fteriye bildirilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b6c2b745\">9. \u0130leti\u015fim<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-180f3916\">Geri \u00f6deme ve iade s\u00fcre\u00e7leriyle ilgili t\u00fcm sorular\u0131n\u0131z i\u00e7in ETA Otomasyon ile ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a591e92d\">\u0130ade veya geri \u00f6deme talebinizde sipari\u015f veya servis bilgilerinizin taraf\u0131m\u0131za iletilmesi, i\u015flemin daha h\u0131zl\u0131 de\u011ferlendirilmesini sa\u011flayacakt\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3740b20d\"><strong>ETA Otomasyon<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-47fcc0d6\">End\u00fcstriyel Otomasyon ve Elektronik Servis \u00c7\u00f6z\u00fcmleri<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-791b5c75\">E-posta: [<strong>info@etaotomasyon.com.tr<\/strong>]<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6b9e74ae\">Telefon: [<strong>0262 646 49 29<\/strong>]<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-027a3054\">Adres: [<strong>Osman Y\u0131lmaz M. \u015eehit Hasan Tahsin B\u00fcy\u00fck\u00e7oban C. Do\u011falgaz Bloklar\u0131 A1 Blok\u00a0Gebze\/Kocaeli<\/strong>]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":5,"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":11484,"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/11484"}],"wp:attachment":[{"href":"https:\/\/etaotomasyon.com.tr\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}